Business-IS Alignment: Assessment Process to Align IT Projects With Business Strategy

The value of information technology has been proved to be related to alignment between business and information systems (IS). However the constant report of failed IT projects suggests a misalignment between business and IS at the implementation stage. The majority of alignment assessment approaches focuses on the strategic level and overlooks the connections with IT projects. Although research has given little attention to this problem, it has been recognized that managers must focus on IT project planning as a mediator to improve business-IS alignment. This research proposes an assessment process across different organizational levels (strategic, tactical and operational). In doing so, the strategic alignment maturity (SAM) model is used and adapted to include the assessment of IT projects alignment maturity. IT projects are considered the unit of analysis that represents the operational implementation of strategies. The assessment process proposed has been tested in an SME in order to understand its practicability and limitations. The results show that is feasible to use the SAM model to assess the IT projects alignment maturity. Moreover, analyzing alignment across different organizational levels (strategic, tactic and operational) provides a more complete picture of the organization’s alignment maturity that could facilitate the design of specific actions to improve the project alignment with business objectives.